Warranty & Returns

We stand behind every device we sell. No fine print. No runaround.

12-Month Warranty

Every PristineTech device includes a full 12-month warranty from the date of delivery.

What Our Warranty Covers

Hardware defects and malfunctions
Battery failure (below 80% health within warranty period)
Screen defects that develop after purchase (not physical damage)
Camera, speaker, and microphone failures
Charging port and connectivity issues
Any functional failure not caused by physical damage or water exposure

What Our Warranty Does Not Cover

Physical damage (cracked screens, bent frames, drops)
Water or liquid damage
Damage caused by unauthorized repair attempts
Cosmetic wear from normal use
Accessories (cables, adapters)

How to Make a Warranty Claim

Email us at support@pristinetech.store with your order number and a description of the issue
We'll respond within 24 hours with next steps
If a replacement is needed, we ship a replacement device before you send yours back
Return shipping is covered by PristineTech

30-Day Return Policy

Changed your mind? Not happy with your device? No problem.

Return Eligibility

Return request made within 30 days of delivery
Device in the same condition as received (no new physical damage)
Device is factory reset before return
All original accessories included (cable, warranty card)

Refund Process

Once we receive and inspect your return, a full refund is issued to your original payment method within 3-5 business days. We cover return shipping for defective devices. For change-of-mind returns, return shipping is the customer's responsibility.